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Refund & Return Policy

At Matsusaka Global Selection, all products are made to order. Because each item is custom-produced at the time of purchase, we are unable to accept returns or exchanges due to change of mind or incorrect size selection.

Please review product descriptions and size guides carefully before placing your order.

Eligible for Refund or Replacement

We will offer a full refund or free replacement if your item arrives:

• Damaged or defective
• With a printing error
• Significantly different from what was shown in the product listing

How to Request a Refund or Replacement

Please contact us within 7 days of receiving your order at chantetsu@gmail.com with the following:

• Your order number
• A clear photo of the item showing the issue
• A brief description of the problem

We will review your request and respond as soon as possible.

Non-Eligible Cases

• Change of mind or accidental orders
• Incorrect size or color selected by the customer
• Delays caused by shipping carriers or customs
• Requests made more than 7 days after delivery

Refund Processing

Approved refunds will be issued to your original payment method. Please allow a few business days for the refund to appear depending on your bank or payment provider.

Questions?

Feel free to reach out to us at chantetsu@gmail.com. We're happy to help.